Terms and Conditions

Quick summary (plain language)

This helps you skim. It does not replace the Terms below.

• Using the Site = acceptance. If you don’t agree, don’t use the Site.
• Information-only Services. We compile sources; you verify.
• Limits and disclaimers. We limit liability as allowed by law.
• Full DD monthly memberships automatically renew until canceled. Current plans are 5 reports for $102.50/month, 10 for $190/month, or 25 for $386.50/month, plus applicable tax if any. Enrollment requires express consent to recurring billing. Members can stop future renewals online in the authenticated Portal without a cancellation fee; if Portal access is unavailable, contact hello@landopsdesk.com for an identity-verified cancellation request. Credits roll over. Member-rate add-on checkout is a separate rollout and is not part of initial enrollment.
• One-time Full DD remains available. Existing qualifying single-parcel orders retain the published 24-hour complimentary-credit promise, separately from the proposed subscriber service. Title Search has no 24-hour commitment.

Effective date: January 01, 2026.

Agreement between you and Land Ops Desk

Who we are, what these Terms cover, and what you agree to by using the Site.

1) Acceptance of Terms

The Land Ops Desk website (the “Site”) is made available by Land Ops Desk (the “Company,” “we,” “us,” or “our”). The Site is offered to you conditioned on your acceptance without modification of these Terms. By using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

2) The Site is an e-Commerce Site

The Site may allow you to purchase Services and digital deliverables (for example, due diligence screens or reports). Pricing, what’s included, and availability may change at any time.

3) Our Services (scope + limitations)

Land Ops Desk provides informational research intended to help land investors screen parcels (the “Services”). We compile data from public records and third-party sources. Those sources can be incomplete, outdated, or incorrect. You are responsible for verifying critical items (including, without limitation, access, taxes, zoning, utilities, boundaries, encroachments, easements, and title status) with the appropriate authorities and qualified professionals.

No legal, tax, or investment advice. Nothing on the Site or in the Services is legal advice, tax advice, or investment advice. If you need advice, consult a licensed professional in your jurisdiction.

No fiduciary relationship. Your use of the Site and Services does not create a fiduciary relationship between you and Land Ops Desk.

4) Privacy

Your use of the Site is also subject to our Privacy Policy. Please review it carefully. By using the Site, you acknowledge the information practices described in the Privacy Policy.

5) Electronic Communications

Visiting the Site or sending emails to us constitutes electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5A) Land Ops Desk SMS Program

Program and purpose. Land Ops Desk may offer optional SMS text-message services, including customer-requested account and credit-balance information. For the current account-balance SMS program, a customer requests a text through the Land Ops Desk website and receives an account-related message at the mobile number associated with the request or account.

Consent. SMS consent is optional, must be provided separately where required, and is not a condition of purchasing any Land Ops Desk product or service.

Message frequency and charges. The account-balance program sends one message per request. Other Land Ops Desk SMS programs, if offered, will disclose their applicable frequency at the point of opt-in. Message and data rates may apply.

Opt out and help. Reply STOP to opt out of the applicable Land Ops Desk SMS program; once your opt-out is processed, you will not receive further messages from that program unless you opt in again. Reply HELP for assistance, or contact hello@landopsdesk.com or +1 (213) 869-3578. Providing a phone number in a general support form does not, by itself, subscribe you to SMS.

Delivery. Wireless carriers are not liable for delayed or undelivered messages. Message delivery may depend on your carrier, device, coverage, and other factors outside Land Ops Desk’s control.

Privacy. Mobile information and SMS opt-in data are handled as described in our Privacy Policy. We do not share mobile phone information with third parties or affiliates for their marketing or promotional purposes.

6) Your Account

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use or security breach. We may refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion, subject to applicable law.

7) Children Under Thirteen

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18, you may use the Site only with the involvement of a parent or guardian.

Cancellation and Refund Policy

How refunds work for services, digital deliverables, and multi-pack credits.

Plain language: If work hasn’t started, refunds are simpler. Once we start or deliver work, refunds may be limited. Some states require certain refund rights; we comply with applicable law.

8) Cancellation / Refund Policy

Services (single purchases): If you request a refund within 30 days of purchase and we have not started work, you are entitled to a full refund (processing/document fees, if any, may be excluded where permitted). If work has started or the deliverable has been provided, refunds may not be available, but we may, at our discretion, correct issues, re-run items, or provide a credit.

Between 30 and 90 days after purchase, you may request a refund of 50% of the purchase price for any unused portion (for example, unused credits), where permitted by law. There are no refunds after 90 days.

9) Packs / Multi-purchase credits

If you purchase a pack of credits, refunds (if any) apply only to unused credits. Used credits (credits applied to completed work) are not refundable. Refund windows follow the same timeframes above: full refund for unused credits within 30 days, 50% refund for unused credits between 30 and 90 days, and no refunds after 90 days, subject to applicable law.

9A) Multi-Parcel and Bulk Due Diligence Submissions

Land Ops Desk may accept submissions containing up to 100 parcels in a single submission. Each parcel is treated as a separate due diligence request even when submitted together.

Required parcel information. Each parcel must include the required information shown on the submission form, including APN, County, and State. Land Ops Desk may reject or require correction of a submission containing missing, invalid, duplicate, or otherwise unusable required information.

Credits. For paid reports, the customer must have sufficient applicable credits for every parcel in the submission before the submission can be accepted. If sufficient credits are not available, the submission will not proceed and no batch credits will be deducted. When a paid multi-parcel submission is accepted, the required credits for the entire submission are deducted at submission.

Existing multi-parcel turnaround schedule. The current pre-membership turnaround schedule for qualifying accepted multi-parcel submissions is:

• 1–20 parcels = 24 hours
• 21–40 parcels = 2 business days
• 41–60 parcels = 3 business days
• 61–80 parcels = 4 business days
• 81–100 parcels = 5 business days

For this schedule, “business days” means Monday through Friday. The turnaround shown for the accepted submission is based on the number of parcels submitted and begins when Land Ops Desk accepts the submission after required information and applicable credits are successfully verified.

These multi-parcel turnaround times are the current pre-membership bulk schedule, not the single-parcel Full DD 24-hour credit promise in Section 9B. A bulk deadline does not by itself earn a free report credit. For new nonmember purchases on or after the separately published membership-policy effective date, one-time report packs will not include the new subscriber-only 24-hour delivery guarantee. Standard nonmember turnaround will be disclosed at submission/acceptance and may differ by report volume and verified capacity. Buying 25 credits is never the same as a promise to deliver 25 reports in 24 hours. Orders accepted under earlier published terms retain the turnaround and remedies applicable to those orders.

Free Preliminary Due Diligence is a one-time offer and is limited to one qualifying parcel; it is not available as a multi-parcel bulk benefit. Upgrade requests remain subject to verification of an eligible prior completed Preliminary Due Diligence request—free or paid—for the same customer and parcel. Each eligible Preliminary Due Diligence report may be upgraded only once.

9B) Full Due Diligence: 24-Hour Delivery and Complimentary Credit Promise

Which reports qualify under the current offer? This separate, pre-membership 24-hour credit promise applies only to a qualifying single-parcel Full Due Diligencerequest that Land Ops Desk accepts after receiving and verifying the required parcel details and applicable payment or report credits. The 24-hour period starts at that verified acceptance, not at an earlier checkout or incomplete submission. This commitment remains enforceable for qualifying purchases accepted under the Terms that included it. After a prospective, clearly disclosed membership-offer effective date, new nonmember single reports will not carry the NEW membership-exclusive rolling 24-hour service guarantee. Any change to this separate pre-existing 24-hour credit commitment must be disclosed at or before new purchase and may not retroactively remove previously accrued contractual rights.

If we are late: If an eligible Full DD report is not completed and made available to the customer within 24 hours of verified acceptance, and none of the exclusions below applies, we will provide one complimentary Full Due Diligence report credit for a new parcel. The additional credit may be used for a future Full DD request under the usual parcel-submission requirements. The original purchased report remains active and will be completed and delivered when ready.

No late-delivery reimbursement: The complimentary Full DD credit is the remedy under this 24-hour commitment. We do not reimburse, refund, reverse, or credit back the original payment merely because the eligible report is late. The free credit is for a new Full DD report, not a Title Search, Preliminary DD, cash payment, or a second copy of the original report. This commitment does not reduce any separate refund rights under Section 8 or rights that cannot be waived under applicable law.

Exceptions: The 24-hour credit promise does not apply to delays caused by missing, inaccurate, or incomplete customer-provided information; customer-requested changes; unavailable, inaccessible, or delayed county, public, or third-party records; or other circumstances beyond Land Ops Desk's reasonable control. We will review qualification and the timing of accepted requests before issuing a complimentary report credit.

Title Search is excluded: Standalone Title Search does not have a 24-hour completion or delivery commitment, and a Title Search delay does not earn a complimentary Full DD credit. Preliminary DD and future Instant AI DD services are also outside this Full DD-only credit promise. Multi-parcel requests follow the separate schedule in Section 9A and do not qualify for the single-parcel credit promise solely because a bulk turnaround time was exceeded.

9C) Full Due Diligence Monthly Memberships — Effective October 16, 2026

Availability: Optional recurring Full Due Diligence memberships are available through the authenticated Land Ops Desk Portal. Enrollment requires a separate recurring Stripe Checkout and customer acceptance of these membership terms. Existing one-time purchases remain separate and are not converted into subscriptions.

Monthly plans and price: Memberships include 5 Full DD credits for $102.50 per month ($20.50 each), 10 for $190.00 per month ($19.00 each), or 25 for $386.50 per month ($15.46 each), plus applicable taxes if any. Upon enrollment, recurring billing continues monthly until the subscriber cancels, with the plan and renewal amount disclosed before payment. One-time reports and one-time packs remain distinct.

Automatic renewal and affirmative consent: There is no free trial for these memberships. Before recurring checkout, the selected monthly price, monthly billing frequency, automatic-renewal nature, cancellation method, and these Membership Terms are presented immediately next to the customer's consent. The customer must affirmatively check the recurring-billing consent box before Land Ops Desk will create a Stripe subscription Checkout Session. The subscription then renews and charges the selected monthly amount, plus applicable tax if any, until canceled. The enrollment disclosure also states that if the customer later cancels, member pricing, member priority, and the member next-business-day service commitment end immediately when cancellation is confirmed, even if the billing record has a later paid-through date; unused paid credits remain available at standard nonmember turnaround. Land Ops Desk does not treat silence, continued site use, or a preselected option as consent to recurring charges.

Member-rate extras — separate rollout:During the initial monitored membership launch, member-rate add-on checkout may remain unavailable. Once enabled, while a 5-, 10- or 25-report Full DD subscription is active, paid, and has not been canceled for future renewal, the subscriber may separately purchase one additional Full DD credit at $20.50, $19.00 or $15.46, respectively, or another five-credit pack for $102.50, $95.00 or $77.30, respectively. The customer may purchase additional five-packs repeatedly while eligible, with no new monthly subscription or automatic refill. Each add-on is a separately authorized one-time charge for that purchase only. The active tier rate is validated by Stripe-backed account status when the purchase is initiated; the discount ends immediately when membership cancellation is confirmed, even if the billing record shows a later paid-through date. Previously purchased paid add-on credits still roll over after cancellation. More credits do not add next-business-day guaranteed slots or override the daily limit. For these new member-rate add-ons, the same 70% eligible-unused-credit refund policy applies as to regular monthly membership credits, using the add-on's own original paid purchase value and the same three-calendar-month period after each successful paid purchase, including after subscription cancellation. This is separate from the existing nonmember one-time purchase and pack refund rules. Refund timing, tax treatment, rounding, and request procedures are governed by these Terms and applicable law.

Cancel anytime — directly in Land Ops Desk: A signed-in subscriber can stop future automatic renewals with the Cancel subscription button in their existing Customer Portal, without calling, emailing or navigating a separate billing cancellation flow. Land Ops Desk will confirm cancellation against Stripe and show the final paid-through date. There is no cancellation fee, and no further subscription renewal invoices will be issued after confirmed end-of-period cancellation. This does not erase invoices already due, automatically refund a completed monthly payment, or invalidate previously purchased credits.Member-only benefits end immediately when cancellation is confirmed.This includes member pricing, member priority, and the member next-business-day service commitment, even if the billing record shows a later paid-through date. Remaining paid credits can still be redeemed after cancellation at the standard nonmember turnaround.

Alternative cancellation and retainable acknowledgment: A customer who cannot access the authenticated Portal may email hello@landopsdesk.comto request cancellation after reasonable identity verification. Land Ops Desk will not require a sales call or retention conversation as a condition of cancellation. The customer may print or save these Membership Terms, and Land Ops Desk records the accepted Terms version, Terms digest, acceptance timestamp, selected plan, and monthly amount with the Stripe subscription records. Consent records are retained as required by applicable law. Where applicable law requires an annual renewal reminder or advance notice of a material or fee change, Land Ops Desk will provide that notice together with cancellation instructions.

Unused credits and potential refunds: Unused paid Full DD credits purchased through a monthly membership or a separate optional member-rate add-on will roll forward to future months, including after cancellation. The owner-approved new-member offer applies the same 70% eligible-unused-credit refund policy to both monthly credits and member-rate add-on credits, based on the original paid value attributable to each unused credit requested within three calendar months of each credit's own successful paid purchase timestamp, subject to applicable law. Credits outside that refund window remain redeemable; their redemption rights do not expire merely because refund eligibility ends. Already redeemed, refunded, or allocated-to-work credits cannot simultaneously be refunded as unused. The calendar-month window continues to age after cancellation; it does not freeze at the last subscription invoice. Refunds will require an explicit customer request and Land Ops Desk staff review/approval; canceling a subscription does not automatically issue any refund. An approved refund must reconcile the Stripe payment and retire the corresponding unused report credits exactly once. Refund requests are reviewed against the original paid purchase, unused eligible credits, applicable tax adjustments, and governing law. These new member-credit rules do not replace the independent one-time-purchase protections in Sections 8 and 9 or any rights under applicable law.

Next-business-day member service commitment: All active, currently paid members will have the same priority, whether they buy 5, 10, or 25 reports a month. A higher plan does not move anyone ahead in the queue. Up to 10 qualifying Full DD parcel reports per member per Pacific weekday may receive the next-business-day commitment, counted across single requests and bulk lists. Buying more report credits does not increase this daily limit.

A guaranteed deadline starts only after Land Ops Desk has checked the member's paid status, confirmed a real staff slot for that report, and expressly accepted that parcel with a visible start time and due time. A payment, file upload, or place in a waiting list is not guaranteed acceptance. The due time is the same Pacific local clock time on the next staffed Monday–Friday business day. Saturday and Sunday are not delivery days under this new commitment. Holiday closures and operating-hour availability are applied when Land Ops Desk accepts the parcel. If there is no confirmed slot, the customer must see the standard turnaround and choose it before any related credits are used.

If more than 10 reports need rush service on one day, members may ask hello@landopsdesk.comfor an extra staff slot. No faster deadline is promised unless Land Ops Desk confirms it. This membership rule does not change the existing single-report or bulk-purchase promises under Sections 9A and 9B.

Planned large-list queue: A member may eventually be able to upload one list of up to 100 properties and review all rows before choosing to proceed. The Portal should show a clear count of paid credits needed, credits to be reserved, rows waiting, and rows started or finished. For example, a 30-parcel list with sufficient funded credits could start in groups of up to 10 per Pacific weekday, only as verified staff slots are available. A 10-report monthly plan does not pay for 30 reports: the member would need 20 more paid or rolled-over credits. No add-on purchase would happen without a separate customer-approved checkout. Only a released and expressly accepted parcel enters the staffed next-business-day guarantee and gets its own due time. Future release dates are estimates, not guaranteed acceptance dates. Credit reservation, cancellation, refund of work not started, and failure recovery must be implemented and disclosed before this new queue is offered. The member drip-release queue is not yet live; existing bulk submissions still follow the separate current Section 9A process until an announced cutover.

Existing purchasers: The current single-parcel Full DD commitment in Section 9B and the standard multi-parcel schedule in Section 9A remain in effect for eligible purchases under their applicable terms. A prepaid pack of 5, 10 or 25 is a one-time credit purchase, not a subscription. Buying 25 credits never by itself guarantees 25 completed reports in 24 hours. For purchases made on or after October 16, 2026, newly purchased one-time Full DD reports and packs do not include the NEW subscriber-only next-business-day delivery guarantee. Previously accepted single-parcel orders that qualified under Section 9B will retain their applicable existing contractual late-credit remedy. The membership launch does not retroactively remove vested rights or convert an existing one-time purchase into a recurring obligation.

10) Chargebacks

If you have a billing concern, please contact us first so we can try to resolve it. Unauthorized chargebacks may result in account suspension and loss of access to Services, subject to applicable law.

Links, prohibited uses, and intellectual property

Rules for using the Site and content ownership.

11) Links to Third-Party Sites / Services

The Site may contain links to third-party websites (“Linked Sites”). Linked Sites are not under our control, and we are not responsible for the content, accuracy, or availability of any Linked Site. The inclusion of any link does not imply endorsement. You access Linked Sites at your own risk.

12) No Unlawful or Prohibited Use

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law or regulation.
• Attempt to gain unauthorized access to the Site, accounts, or systems.
• Scrape, crawl, or harvest data except as permitted by law and our written permission.
• Upload or transmit malicious code, or interfere with the Site’s operation.
• Use the Site to infringe the rights of others.

13) Intellectual Property

The Site and its content (including text, graphics, logos, and software) are owned by or licensed to Land Ops Desk and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business use, subject to these Terms.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written permission, except as allowed by law.

14) International Users

The Site is controlled and operated from the United States. If you access the Site from outside the U.S., you are responsible for compliance with local laws. We make no representation that the Site or Services are appropriate or available for use in all locations.

Disclaimers, liability limits, and indemnification

These sections matter. Read them carefully.

15) Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components. We do not warrant the completeness, reliability, or accuracy of any information obtained from public or third-party sources.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAND OPS DESK (OR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY.

Some states do not allow certain limitations, so some of these limits may not apply to you. In that case, the limits apply to the maximum extent permitted by your state’s law.

17) No Personal Liability for Individuals

To the maximum extent permitted by law, you agree that any claim you may have arising out of or related to the Site or Services will be brought only against Land Ops Desk as a business entity, and not against its owners, officers, employees, contractors, or agents in their individual capacities.

This does not limit rights that cannot be waived under applicable law, and it does not prevent claims where individual liability is required by law.

18) Indemnification

You agree to indemnify, defend, and hold harmless Land Ops Desk and its affiliates, owners, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site or Services, your violation of these Terms, or your infringement of any rights of another.

19) Termination / Access Restriction

We may terminate or suspend your access to the Site or Services at any time, with or without notice, if we believe you have violated these Terms or applicable law. Sections intended to survive termination (including disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

Dispute resolution, arbitration, and contact

How disputes are handled and how to reach us.

Note: Arbitration clauses can affect your rights. If you don’t want arbitration, don’t use the Site. If your state provides non-waivable rights, those rights still apply.

20) Informal Resolution First

Before filing a claim, you agree to contact us and provide a brief written description of the dispute and your contact information. We will try to resolve the dispute informally.

21) Arbitration Agreement (Binding)

If we cannot resolve a dispute informally, you and Land Ops Desk agree that any dispute arising out of or relating to these Terms, the Site, or the Services will be resolved by binding arbitration, rather than in court, except that either party may bring an individual claim in small claims court if eligible.

This arbitration agreement is governed by the Federal Arbitration Act. The arbitration will be conducted on an individual basis, and class actions and class arbitration are not permitted.

If applicable law in your state does not allow arbitration of certain claims, those claims will proceed in court to the limited extent required.

22) Governing Law

These Terms are governed by the laws of the United States and, to the extent not preempted, the laws of the state where Land Ops Desk is organized or has its principal place of business, without regard to conflict of laws rules. If you reside in a state with non-waivable consumer protections, those protections apply.

23) Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. These Terms (together with the Privacy Policy and any order-specific terms) constitute the entire agreement between you and us regarding the Site and Services.

24) Changes to Terms

We may update these Terms from time to time. The most current version will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.

25) Contact Us

If you have questions or comments about these Terms, contact us:

Land Ops Desk
Email: hello@landopsdesk.com
Phone: +1 (213) 869-3578

Effective January 1, 2026. Last updated October 13, 2026.