Privacy Policy

Quick summary

Here’s the short version (the full policy is below).

• We collect what you send. Name, email, and request details (like APN/county) when you request help.
• We collect basic site data. IP, device info, and activity for security and simple analytics.
• Cookies. Essential cookies + basic analytics. No targeted ad cookies right now.
• You have choices. Opt out of marketing or SMS anytime. Request access/deletion where required.

1) Scope

This policy covers how Land Ops Desk handles information in the United States.

This Privacy Policy applies to information collected through our website, forms, email, and other channels where we link or reference this policy (the “Services”).

It does not cover websites or services we do not control. If you click a link to another site, their privacy policy applies.

2) Information we collect

We collect information you provide and information collected automatically when you use the site.

A) Information you provide

Examples include:

• Contact details: name, email, phone number, and company (if provided).
• SMS consent records: when you request or opt into text messaging, we may record the consent choice, date/time, source, and related messaging preferences.
• Request details: information you submit (for example, APN, county, links, notes, and attachments).
• Communications: messages you send to us, including support requests and feedback.

You can choose not to provide certain information, but that may limit our ability to respond or deliver parts of the Services.

B) Information collected automatically

When you visit the site, we may collect:

• Device and network data: IP address, browser type, device identifiers, operating system.
• Usage data: pages viewed, time on page, clicks, and referring/exit pages.
• Approximate location: inferred from IP address (city/state-level).

C) Platforms we use

We use GoHighLevel (HighLevel) to run our forms, CRM, pipelines, scheduling, email communications, and automations. Information you submit may be stored and processed through these tools so we can operate the Services.

Sensitive information: Please do not send sensitive personal information through forms or email (for example, Social Security number, driver’s license number, or financial account passwords).

3) How we use information

We use information to provide the Services, improve them, and communicate with you.

We may use information to:

• Provide and operate the Services: respond to requests, deliver outputs, and provide support.
• Improve and protect the site: troubleshoot, monitor performance, prevent fraud, and enhance security.
• Communicate with you: send service updates and respond to questions.
• Marketing (email): send updates and offers if you opt in or where allowed. You can opt out anytime.
• Legal and compliance: enforce our Terms, comply with law, and protect rights and safety.

Targeted ads / “sale” / “sharing” (current status)

Land Ops Desk does not sell personal information for money. We also do not share personal information for cross-context behavioral advertising (targeted ads) at this time.

If we enable advertising or retargeting in the future, we will update this Privacy Policy and provide opt-out choices required by law.

Text messages and mobile information

Land Ops Desk may send optional, non-marketing, account-related text messages when you specifically request or consent to them, such as an account credit-balance response. For the account-balance SMS program, the frequency is one message per request. If we offer additional SMS programs, their message purpose and frequency will be disclosed at the relevant opt-in. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

SMS consent is optional and is not a condition of purchasing any Land Ops Desk product or service. Supplying a phone number in our general Contact & Support form does not enroll you in SMS communications. Each text-messaging program requires its own applicable request or opt-in; consent to service texts does not automatically authorize marketing texts.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share mobile phone numbers, SMS opt-in records, or text-message consent with third parties, affiliates, or lead generators for their own marketing or promotional activities. Sharing with service providers or subcontractors strictly to deliver, operate, or support requested messages (such as customer service, messaging providers, and carriers) is permitted, but they may not use that information for their own marketing.

4) How we share information

We share information with service providers and in limited cases for legal or business reasons.

We may share information with:

• Service providers: vendors who help run our site and services (hosting, analytics, email, CRM, scheduling, and support).
• HighLevel (GoHighLevel): we use HighLevel to run forms, CRM, pipelines, scheduling, email communications, and automations.
• Payment processors: if you purchase, processors (for example, Stripe) handle payment details and provide us transaction confirmation.
• Professional advisors: accountants, auditors, attorneys (as needed).
• Legal and safety: when required by law or to protect rights, safety, and prevent fraud.
• Business transfers: if we are involved in a merger, sale, or asset transfer.

We do not knowingly disclose personal information to third parties for their own direct marketing purposes without your consent, unless permitted by law.

Mobile and SMS information: We do not share mobile phone information with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent are excluded from the sharing described above and are not provided to unrelated third parties. We may disclose this information only to service providers, aggregators, carriers, and other vendors that are necessary to operate, deliver, secure, or support our text-messaging services.

5) Cookies & tracking

Cookies help the site work and help us understand what to improve.

We use cookies and similar technologies for:

• Essential functions: security, load balancing, preventing abuse, and basic site operations.
• Optional website analytics: only after you choose to allow it, to understand which public pages are read and which report links are clicked.

On landopsdesk.com, we use Google Analytics 4 only after you select "Accept Cookies." It measures visits to public pages and clicks that open the customer portal. These clicks are not counted as completed report requests or purchases. We do not include email addresses, parcel numbers, report contents, customer IDs, or search query strings in these events. GA4 is not installed in the authenticated property portal as part of this website measurement setup.

With your renewed permission, we may also send privacy-limited, server-confirmed report request and purchase events from the customer portal. We use a first-party consent cookie shared across our website and portal, plus a pseudonymous Analytics client identifier, to recognize that permission. An approved report request may be counted by report category; a paid Stripe purchase is counted only after its corresponding wallet credits are applied. Purchase events may include the amount paid in US dollars and credit-product categories. These events do not contain your name, email, APN, county, property ID, contact ID, payment ID, report file, or document content. Opening a success URL alone is not a verified conversion. We do not load a Google tag on authenticated portal pages.

If you expressly choose "Accept Cookies" for this updated tracking purpose, we also load GoHighLevel External Tracking on the public website. GoHighLevel can collect page views, time-on-page, campaign parameters, and visitor/device information, and may associate visits with an existing CRM contact when identifiable through an email interaction or a supported form. Its external tracking script can automatically detect and collect information submitted in supported HTML forms. This is separate from Google Analytics, which receives no email address or CRM contact ID in our event setup. Optional website tracking is not consent to subscribe to marketing email or SMS and can be declined or revoked using Cookie Settings in the footer.

We do not use Google Analytics for targeted advertising. You can decline it without affecting report ordering, and change your choice using "Cookie Settings" in the footer. You can also control or clear cookies through your browser settings.

6) Your choices

You can manage communications and request privacy actions where applicable.

A) Email and marketing

You can opt out of marketing emails at any time by using the “unsubscribe” link in the email. Even if you opt out, we may still send non-marketing messages (like service notices or support replies).

B) Cookies

Analytics is optional across our public website and confirmed report-order events. You can decline, allow, or change your choice at any time. Choosing "Reject Optional" keeps Google Analytics off. Essential service and account functions still work.

You can also control cookies in your browser settings or clear cookies at any time.

C) SMS and text-message choices

You may opt out of Land Ops Desk text messages at any time by replying STOP. For help, reply HELP or contact hello@landopsdesk.com. If you opt out, we will stop sending messages covered by that SMS program unless you later opt in again.

D) Access, deletion, correction

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. See “State privacy rights” below for how to request.

7) State privacy rights (U.S.)

Some states provide extra rights. We honor them where applicable and when we can reasonably verify your request.

Depending on your state, you may have rights such as:

• Access: request the personal information we hold about you.
• Deletion: request deletion of certain personal information.
• Correction: request correction of inaccurate information (in some states).
• Portability: request a copy of your information in a usable format (in some states).
• Opt out: opt out of certain uses, such as targeted advertising (if used) or certain profiling (as defined by law).
• Non-discrimination: you won’t be treated unfairly for exercising privacy rights.

To make a request, email hello@landopsdesk.com with the subject line “Privacy Request”. We may ask for information to verify your identity.

Appeals: If we deny your request, you may appeal by emailing hello@landopsdesk.com with the subject line “Privacy Appeal”.

California notice

California residents may have additional rights. Land Ops Desk does not sell personal information for money. We also do not share personal information for cross-context behavioral advertising (targeted ads) at this time.

If we change our practices, we will update this policy and provide any required opt-out choices.

Nevada residents: Nevada law provides a limited right to opt out of certain sales of personal information. You can submit a request by emailing hello@landopsdesk.com with the subject line “Nevada Opt-Out”.

8) Security & retention

We use reasonable safeguards and keep information only as long as needed.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain records. Retention periods vary based on context.

9) Children’s privacy

Our Services are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take steps to delete it where required.

10) Changes to this policy

If we change this policy, we’ll update the “Last updated” date and post the new version here.

We may update this Privacy Policy from time to time. Changes become effective when posted. If changes are material, we may provide additional notice as required by law.

11) Contact us

Questions or requests? Contact us.

Land Ops Desk
Email: hello@landopsdesk.com
Phone: +1 (213) 869-3578

For privacy requests, use the subject line “Privacy Request”.

Dispute resolution: Privacy questions are best handled by email first. For contract disputes, see our Terms and Conditions.